ictCanada - Voice Connectivity Degraded Due to Network Outages – Incident details

All systems operational

Voice Connectivity Degraded Due to Network Outages

Resolved
Operational
Started about 2 months agoLasted about 7 hours

Affected

ictVoIP Telecom

Degraded performance from 7:13 PM to 7:35 PM, Operational from 7:13 PM to 7:35 PM, Degraded performance from 7:35 PM to 7:49 PM, Operational from 7:35 PM to 7:49 PM, Degraded performance from 7:49 PM to 8:05 PM, Operational from 7:49 PM to 8:05 PM, Degraded performance from 8:05 PM to 9:13 PM, Operational from 8:05 PM to 9:13 PM, Degraded performance from 9:13 PM to 9:50 PM, Operational from 9:13 PM to 9:50 PM, Degraded performance from 9:50 PM to 10:19 PM, Operational from 9:50 PM to 10:19 PM, Degraded performance from 10:19 PM to 10:46 PM, Operational from 10:19 PM to 10:46 PM, Degraded performance from 10:46 PM to 12:31 AM, Operational from 10:46 PM to 12:31 AM, Degraded performance from 12:31 AM to 2:29 AM, Operational from 12:31 AM to 2:29 AM

Peers/POPs

Operational from 7:13 PM to 2:29 AM

Numbers/DIDs

Degraded performance from 7:13 PM to 10:46 PM, Operational from 10:46 PM to 2:29 AM

Voice

Degraded performance from 7:13 PM to 2:29 AM

Main APIs

Operational from 7:13 PM to 2:29 AM

Faxing

Degraded performance from 7:13 PM to 10:46 PM, Operational from 10:46 PM to 2:29 AM

Updates
  • Resolved
    Resolved

    Our upstream carrier confirmed the connectivity issues has been fully resolved and all services are functioning as expected at this time. We sincerely appreciate your patience and understanding while we worked to fix this issue.

  • Update
    Update

    We have received an update indicating that the Estimated Time of Resolution (ETR) is now 20:00 EDT. Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way.

    We truly appreciate your patience and understanding as we work towards resolving this matter.

  • Monitoring
    Monitoring

    We have received an update indicating that the Estimated Time of Resolution (ETR) is now 18:00 EDT. We are seeing parts of the network coming back online, and recovery efforts are progressing. We remain in close communication with the involved operators and will ensure a thorough Root Cause Analysis (RCA) is completed and shared with you as soon as it becomes available.

  • Update
    Update

    Regions which are still being affected:
    Ontario, Quebec & British Columbia

    We continue to work closely with our upstream carrier to ensure that this issue is resolved as quickly as possible. We understand that the estimated time of resolution (ETR) provided earlier has now passed, and we sincerely apologize for any inconvenience this may have caused.


    Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way. We truly appreciate your patience and understanding as we work towards resolving this matter.

  • Update
    Update

    We have resolved the outbound calls and have implemented a fix for Toll Free routing and we continue with our carrier to obtain a resolution as soon as possible for inbound calls.

  • Update
    Update
    We are continuing to work on a fix for this incident.
  • Update
    Update

    Our upstream carrier has provided an estimated time for resolution at 15:30 EDT.

    We keep on following this issue closely with them.

  • Update
    Update

    We continue working closely with our upstream carrier to learn more about this issue and restore inbound connectivity as soon as possible. We'll provide more updates as soon as they become available.

  • Update
    Update

    We are continuing to work on a fix for this incident.,

  • Identified
    Identified
    We are continuing to work on a fix for this incident.