ictCanada - Notice history

Our upstream carrier confirmed the connectivity issues has been fully resolved and all services are functioning as expected at this time. We sincerely appreciate your patience and understanding while we worked to fix this issue.

We have received an update indicating that the Estimated Time of Resolution (ETR) is now 20:00 EDT. Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way.

We truly appreciate your patience and understanding as we work towards resolving this matter.

We have received an update indicating that the Estimated Time of Resolution (ETR) is now 18:00 EDT. We are seeing parts of the network coming back online, and recovery efforts are progressing. We remain in close communication with the involved operators and will ensure a thorough Root Cause Analysis (RCA) is completed and shared with you as soon as it becomes available.

Regions which are still being affected:
Ontario, Quebec & British Columbia

We continue to work closely with our upstream carrier to ensure that this issue is resolved as quickly as possible. We understand that the estimated time of resolution (ETR) provided earlier has now passed, and we sincerely apologize for any inconvenience this may have caused.

Please rest assured that we are actively monitoring the situation and are committed to keeping you informed every step of the way. We truly appreciate your patience and understanding as we work towards resolving this matter.

We have resolved the outbound calls and have implemented a fix for Toll Free routing and we continue with our carrier to obtain a resolution as soon as possible for inbound calls.

Our upstream carrier has provided an estimated time for resolution at 15:30 EDT.

We keep on following this issue closely with them.

We continue working closely with our upstream carrier to learn more about this issue and restore inbound connectivity as soon as possible. We'll provide more updates as soon as they become available.

We are continuing to work on a fix for this incident.,