ictCanada Status - Incident history https://icts.instatus.com ictCanada Mon, 28 Sep 2026 20:55:31 +0000 [Degraded] VOIP: All Inbound/outbound Routes [Covering most of Canada] Type: Incident Duration: 5 hours and 59 minutes Affected Components: Numbers/DIDs, Peers/POPs, Voice, Call recordings, Faxing, Transcription Sep 28, 23:16:46 GMT+0 - Identified - Major Canadian carrier is still currently reporting incoming and outgoing issues nation wide. Sep 29, 02:47:27 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 29, 02:54:11 GMT+0 - Resolved - This incident has been resolved. Sep 28, 20:55:31 GMT+0 - Investigating - We are currently investigating this incident due to Major Carrier outage across Canada Type: Incident

Duration: 5 hours and 59 minutes

Affected Components: , , , , ,

<p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>23:16:46</var> GMT+0</small><br><strong>Identified</strong> - Major Canadian carrier is still currently reporting incoming and outgoing issues nation wide..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>02:47:27</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>02:54:11</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 28</var>, <var data-var='time'>20:55:31</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident due to Major Carrier outage across Canada.</p> ]]> Mon, 28 Sep 2026 20:55:31 +0000 https://icts.instatus.com/incident/cmulq8eex00ce0ws1b4e74ic8 https://icts.instatus.com/incident/cmulq8eex00ce0ws1b4e74ic8 [Degraded] VOIP: All Inbound Routes [Ontario & Quebec] Type: Incident Duration: 5 hours and 11 minutes Affected Components: Numbers/DIDs, Peers/POPs, Voice, Faxing Sep 25, 14:54:03 GMT+0 - Investigating - issue affecting numbers from the Ontario area from receiving incoming calls. We are in contact with our carrier to get more details. Details to follow. Sep 25, 15:55:39 GMT+0 - Monitoring - The upstream carrier for Ontario DIDs is reporting that service has been restored. Sep 25, 14:25:52 GMT+0 - Investigating - We are currently investigating this incident. Sep 25, 14:33:23 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 25, 15:56:51 GMT+0 - Monitoring - The upstream carrier for Quebec DIDs is reporting that service has been restored. Sep 25, 16:28:14 GMT+0 - Monitoring - We are continuing to monitor the result. Sep 25, 19:37:18 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 11 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:54:03</var> GMT+0</small><br><strong>Investigating</strong> - issue affecting numbers from the Ontario area from receiving incoming calls. We are in contact with our carrier to get more details. Details to follow..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>15:55:39</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream carrier for Ontario DIDs is reporting that service has been restored. .</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:25:52</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:33:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>15:56:51</var> GMT+0</small><br><strong>Monitoring</strong> - The upstream carrier for Quebec DIDs is reporting that service has been restored..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>16:28:14</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor the result..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>19:37:18</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 25 Sep 2026 14:25:52 +0000 https://icts.instatus.com/incident/cmuh1zp1b009g0wlbwpkyf0tf https://icts.instatus.com/incident/cmuh1zp1b009g0wlbwpkyf0tf Route to DC Visibility Reduced Type: Incident Duration: 1 hour and 4 minutes Affected Components: Video Conferencing, IP Addressing, Corp Email , ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, BGP Peering, Basic Email, DNS / Name Servers, Faxing, Transcription, Routes Sep 17, 19:05:19 GMT+0 - Monitoring - We are continuing to work on a fix for this incident. Sep 17, 19:13:16 GMT+0 - Resolved - This incident has been resolved. Sep 17, 18:09:14 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>19:05:19</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>19:13:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>18:09:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 17 Sep 2026 18:09:14 +0000 https://icts.instatus.com/incident/cmu5ug3gk05aq1npcwclwqjq5 https://icts.instatus.com/incident/cmu5ug3gk05aq1npcwclwqjq5 EMERGENCY: Datacenter Network Infrastructure Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Corp Email , ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, BGP Peering, Basic Email, DNS / Name Servers, Faxing, Transcription, IP Addressing, Video Conferencing, Routes Sep 16, 22:49:09 GMT+0 - Identified - We are performing emergency maintenance on our datacenter network infrastructure. Expected impact: \- Brief connectivity interruption (5-10 minutes) \- Services will automatically reconnect \- No data loss expected Sep 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 17, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 16</var>, <var data-var='time'>22:49:09</var> GMT+0</small><br><strong>Identified</strong> - We are performing emergency maintenance on our datacenter network infrastructure. Expected impact: \- Brief connectivity interruption (5-10 minutes) \- Services will automatically reconnect \- No data loss expected.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 17</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 17 Sep 2026 01:00:00 +0000 https://icts.instatus.com/maintenance/cmu4p0arp02u61bs8q8iuxyzv https://icts.instatus.com/maintenance/cmu4p0arp02u61bs8q8iuxyzv Route to DC Visibility Reduced Type: Incident Duration: 2 hours and 35 minutes Affected Components: Corp Email , ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Faxing, Transcription, Routes Sep 13, 22:49:12 GMT+0 - Investigating - We are currently investigating this incident. Sep 14, 01:18:32 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 14, 01:24:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 35 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>22:49:12</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>01:18:32</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>01:24:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 13 Sep 2026 22:49:12 +0000 https://icts.instatus.com/incident/cmu0eosww04ti0wp80xuyen7z https://icts.instatus.com/incident/cmu0eosww04ti0wp80xuyen7z ictCanada Scheduled Maintenance Type: Maintenance Duration: 2 hours and 30 minutes Affected Components: ictPanel Hosting, Faxing, Transcription Sep 12, 01:26:58 GMT+0 - Identified - We are performing ictPlatform maintenance that may cause temporary interruptions to some services listed below. Thank you for your patience. Sep 12, 12:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 12, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>01:26:58</var> GMT+0</small><br><strong>Identified</strong> - We are performing ictPlatform maintenance that may cause temporary interruptions to some services listed below. Thank you for your patience..</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>12:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 12</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 12 Sep 2026 12:00:00 +0000 https://icts.instatus.com/maintenance/cmtxpg02r006x13ue46lkg454 https://icts.instatus.com/maintenance/cmtxpg02r006x13ue46lkg454 cPanel Email delivery experiencing delays Type: Incident Duration: 1 hour and 36 minutes Affected Components: ictPanel Hosting, Basic Email, Faxing, Transcription Sep 11, 14:58:39 GMT+0 - Investigating - We are currently investigating an issue that is delaying fax delivery, transcription notifications, and some outbound email on cPanel accounts. Our team is working to restore normal service. Some queued faxes and notifications may need to be resent once the issue is resolved. We will update this incident as we learn more. Sep 11, 15:33:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 11, 16:25:38 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 11, 16:34:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 36 minutes

Affected Components: , , ,

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>14:58:39</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue that is delaying fax delivery, transcription notifications, and some outbound email on cPanel accounts. Our team is working to restore normal service. Some queued faxes and notifications may need to be resent once the issue is resolved. We will update this incident as we learn more..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>15:33:09</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:25:38</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>16:34:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 11 Sep 2026 14:58:39 +0000 https://icts.instatus.com/incident/cmtx2zz6500uo1fqoeoklon1d https://icts.instatus.com/incident/cmtx2zz6500uo1fqoeoklon1d ictCanada Emergency Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Corp Email , ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Faxing, Transcription, Routes Sep 9, 11:33:49 GMT+0 - Identified - We will be performing maintenance with network core components. This scheduled service may last for approx. 30min and most services will become interrupted with our DataCenter services. Sep 9, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 9, 23:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>11:33:49</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with network core components. This scheduled service may last for approx. 30min and most services will become interrupted with our DataCenter services..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Sep 2026 23:00:00 +0000 https://icts.instatus.com/maintenance/cmtu0sv3a01kr2epb4durl4th https://icts.instatus.com/maintenance/cmtu0sv3a01kr2epb4durl4th ictCanada Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Basic Email Aug 12, 23:16:37 GMT+0 - Identified - We are planning for a scheduled maintenance during that time to migrate all Free Basic mail accounts to a more modern platform. Aug 13, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 13, 00:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>23:16:37</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time to migrate all Free Basic mail accounts to a more modern platform. .</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 13 Aug 2026 00:00:00 +0000 https://icts.instatus.com/maintenance/cmsqpksz203un0zo9ftkw7lxi https://icts.instatus.com/maintenance/cmsqpksz203un0zo9ftkw7lxi Route to DC Visibility Reduced Type: Incident Duration: 53 minutes Affected Components: ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription, Routes Jul 31, 11:54:56 GMT+0 - Investigating - We are currently investigating this incident. Jul 31, 12:35:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 31, 12:47:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 53 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>11:54:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>12:35:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 31</var>, <var data-var='time'>12:47:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 31 Jul 2026 11:54:56 +0000 https://icts.instatus.com/incident/cms8vxx910p9y0rpflaokld48 https://icts.instatus.com/incident/cms8vxx910p9y0rpflaokld48 Route to DC Visibility Reduced Type: Incident Duration: 1 hour and 15 minutes Affected Components: ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription, Routes Jul 30, 13:30:58 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 14:33:34 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 30, 14:46:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>13:30:58</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>14:33:34</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>14:46:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Jul 2026 13:30:58 +0000 https://icts.instatus.com/incident/cms7jxjgw000h0rpf3afur9a2 https://icts.instatus.com/incident/cms7jxjgw000h0rpf3afur9a2 Emergency Infrastructure Maintenance – Network Services Type: Maintenance Duration: 15 minutes Affected Components: Numbers/DIDs, LTE Mobile/Data, High Speed Cable, ictPanel Hosting, P2P Wireless, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, Peers/POPs, Voice, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription, Routes Jul 21, 22:08:57 GMT+0 - Identified - We will be performing emergency infrastructure maintenance to improve the resiliency of our network. As part of this maintenance window, we will be migrating our primary BGP peering from our Kitchener Data Centre to our Toronto Data Centre. **Expected Impact** During the maintenance window, customers may experience a brief interruption to all network-connected services, including Internet connectivity, hosted infrastructure, cloud services, VPN connectivity, and other services that rely on our network. Our engineering team will work to minimize the impact, and services are expected to be fully restored within approximately 15 minutes. Thank you for your patience and understanding while we complete this critical infrastructure improvement. Jul 22, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 22, 00:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>22:08:57</var> GMT+0</small><br><strong>Identified</strong> - We will be performing emergency infrastructure maintenance to improve the resiliency of our network. As part of this maintenance window, we will be migrating our primary BGP peering from our Kitchener Data Centre to our Toronto Data Centre. **Expected Impact** During the maintenance window, customers may experience a brief interruption to all network-connected services, including Internet connectivity, hosted infrastructure, cloud services, VPN connectivity, and other services that rely on our network. Our engineering team will work to minimize the impact, and services are expected to be fully restored within approximately 15 minutes. Thank you for your patience and understanding while we complete this critical infrastructure improvement..</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 22 Jul 2026 00:00:00 +0000 https://icts.instatus.com/maintenance/cmrv7h1tk035c0rs6glkqzwzw https://icts.instatus.com/maintenance/cmrv7h1tk035c0rs6glkqzwzw ictCanada Scheduled Maintenance Type: Maintenance Duration: 3 hours Affected Components: ictPanel Hosting, Data Hub, Storage Buckets, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Corp Email , Faxing, Transcription, Routes Jul 18, 18:34:09 GMT+0 - Identified - We will be performing maintenance with network & server core components. This scheduled service may last for approx. 3HRS and most services will become interrupted with our DataCenter services. Jul 19, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 19, 22:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>18:34:09</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with network & server core components. This scheduled service may last for approx. 3HRS and most services will become interrupted with our DataCenter services..</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 19</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 19 Jul 2026 19:00:00 +0000 https://icts.instatus.com/maintenance/cmrqph9gq05vy0ln0i0ucwlf8 https://icts.instatus.com/maintenance/cmrqph9gq05vy0ln0i0ucwlf8 ictCanada Scheduled Maintenance Type: Maintenance Duration: 3 hours Affected Components: ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Corp Email , Faxing, Transcription Jul 4, 14:51:41 GMT+0 - Identified - We will be performing maintenance with network & server components. This scheduled service may last for approx. 3HRS and some services may become interrupted with our DataCenter services. Jul 4, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 4, 20:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>14:51:41</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with network & server components. This scheduled service may last for approx. 3HRS and some services may become interrupted with our DataCenter services..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>20:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 4 Jul 2026 17:00:00 +0000 https://icts.instatus.com/maintenance/cmr6hd8b60nfx0kmjbapou6gk https://icts.instatus.com/maintenance/cmr6hd8b60nfx0kmjbapou6gk Route to DC Visibility Reduced (Power Outage Regional) Type: Incident Duration: 21 minutes Affected Components: ictPanel Hosting, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, BGP Peering, Basic Email, DNS / Name Servers, Corp Email , Faxing, Transcription Jul 3, 11:27:29 GMT+0 - Investigating - We are currently investigating this incident. Jul 3, 11:40:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 3, 11:37:02 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jul 3, 11:48:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:27:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:40:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:37:02</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>11:48:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Jul 2026 11:27:29 +0000 https://icts.instatus.com/incident/cmr4umpob0a5k0kmjdwvd91m8 https://icts.instatus.com/incident/cmr4umpob0a5k0kmjdwvd91m8 ictCanada Scheduled Maintenance Type: Maintenance Duration: 3 hours Affected Components: LTE Mobile/Data, ictPanel Hosting, P2P Wireless, Data Hub, Storage Buckets, Managed Wireless, Web Hosting, Video Conferencing, VPS Platform, Basic Email, Corp Email Jun 26, 22:38:50 GMT+0 - Identified - We will be performing maintenance with network & server components. This scheduled service may last for approx. 3HRS and some services may become interrupted with our DataCenter services. Jun 27, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 27, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: , , , , , , , , , ,

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>22:38:50</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with network & server components. This scheduled service may last for approx. 3HRS and some services may become interrupted with our DataCenter services..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 27 Jun 2026 16:00:00 +0000 https://icts.instatus.com/maintenance/cmqvij6iq00hx2jqosl02crl4 https://icts.instatus.com/maintenance/cmqvij6iq00hx2jqosl02crl4 Route to DC Visibility Reduced (Power Outage Regional) Type: Incident Duration: 3 hours and 22 minutes Affected Components: Numbers/DIDs, LTE Mobile/Data, ictPanel Hosting, P2P Wireless, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, Peers/POPs, Voice, High Speed Cable, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription May 18, 19:10:41 GMT+0 - Investigating - We are currently investigating this incident. May 18, 22:31:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 18, 22:32:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 22 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>May <var data-var='date'> 18</var>, <var data-var='time'>19:10:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>22:31:26</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 18</var>, <var data-var='time'>22:32:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 18 May 2026 19:10:41 +0000 https://icts.instatus.com/incident/cmpbkx1mp00rcqima99poqt1s https://icts.instatus.com/incident/cmpbkx1mp00rcqima99poqt1s Scheduled Server Maintenance KitDC Type: Maintenance Duration: 2 hours Affected Components: ictPanel Hosting, Data Hub, Web Hosting, Basic Email Apr 21, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 21, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 22, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: , , ,

<p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 21</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 21 Apr 2026 23:00:00 +0000 https://icts.instatus.com/maintenance/cmo8y9mph001qpzrjdhl72m52 https://icts.instatus.com/maintenance/cmo8y9mph001qpzrjdhl72m52 Route to DC Visibility Reduced Type: Incident Duration: 13 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Apr 17, 16:34:01 GMT+0 - Investigating - We are currently investigating this incident. Apr 17, 16:42:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 17, 16:47:19 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 13 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:34:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:42:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>16:47:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 17 Apr 2026 16:34:01 +0000 https://icts.instatus.com/incident/cmo34o72c000r8aeo55cmthkv https://icts.instatus.com/incident/cmo34o72c000r8aeo55cmthkv Route to DC Visibility Reduced Type: Incident Duration: 10 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Apr 15, 22:25:09 GMT+0 - Investigating - We are currently investigating this incident. Apr 15, 22:30:05 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 22:32:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 22:35:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>22:25:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>22:30:05</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>22:32:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>22:35:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Apr 2026 22:25:09 +0000 https://icts.instatus.com/incident/cmo0mc49603ot38fdyykd773h https://icts.instatus.com/incident/cmo0mc49603ot38fdyykd773h Route to DC Visibility Reduced Type: Incident Duration: 1 hour and 44 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Apr 15, 15:12:33 GMT+0 - Investigating - We are currently investigating this incident. Apr 15, 15:15:23 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 15, 15:19:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 15, 16:56:33 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 44 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>15:12:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>15:15:23</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>15:19:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>16:56:33</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 15 Apr 2026 15:12:33 +0000 https://icts.instatus.com/incident/cmo06vsr900d7f8wr5cafccmd https://icts.instatus.com/incident/cmo06vsr900d7f8wr5cafccmd Route to DC Visibility Reduced Type: Incident Duration: 7 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Apr 14, 12:45:05 GMT+0 - Investigating - We are currently investigating this incident. Apr 14, 12:47:54 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 14, 12:51:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:45:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:47:54</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>12:51:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 12:45:05 +0000 https://icts.instatus.com/incident/cmnym6c7f00ko2tci8qan2z9q https://icts.instatus.com/incident/cmnym6c7f00ko2tci8qan2z9q Route to DC Visibility Reduced Type: Incident Duration: 1 hour and 58 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Apr 7, 15:43:01 GMT+0 - Investigating - We are currently investigating this incident. Apr 7, 16:08:20 GMT+0 - Identified - We are continuing to work on a fix for this incident due to a power interruption. Apr 7, 17:36:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 7, 17:41:27 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 58 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:43:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:08:20</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident due to a power interruption..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>17:36:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>17:41:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Apr 2026 15:43:01 +0000 https://icts.instatus.com/incident/cmnosftwp0ijhwyyovmtgwzp6 https://icts.instatus.com/incident/cmnosftwp0ijhwyyovmtgwzp6 Route to DC Visibility Reduced Type: Incident Duration: 5 hours and 10 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, Managed Security, Corp Email , Faxing, Transcription Apr 5, 01:31:38 GMT+0 - Investigating - We are currently investigating this incident. Apr 5, 06:41:37 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 10 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>01:31:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>06:41:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 5 Apr 2026 01:31:38 +0000 https://icts.instatus.com/incident/cmnl35d6b02peyn6vyi3ffm32 https://icts.instatus.com/incident/cmnl35d6b02peyn6vyi3ffm32 Route to DC Visibility Reduced Type: Incident Duration: 8 minutes Affected Components: ictPanel Hosting, Managed Enterprise A/V, Data Hub, Storage Buckets, Managed Wireless, Routes, Web Hosting, Video Conferencing, VPS Platform, IP Addressing, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Mar 19, 13:07:05 GMT+0 - Investigating - We are currently investigating this incident. Mar 19, 13:12:39 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 19, 13:14:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>13:07:05</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>13:12:39</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>13:14:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 19 Mar 2026 13:07:05 +0000 https://icts.instatus.com/incident/cmmxhih2i00vdyxutfkrn5vwh https://icts.instatus.com/incident/cmmxhih2i00vdyxutfkrn5vwh Route to DC Visibility Reduced Type: Incident Duration: 31 minutes Affected Components: Managed Wireless, ictPanel Hosting, VPS Platform, IP Addressing, Managed Enterprise A/V, Web Hosting, Data Hub, Storage Buckets, Routes, Video Conferencing, Peers/POPs, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Dec 29, 00:52:53 GMT+0 - Investigating - We are currently investigating this incident. Dec 29, 00:55:40 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 29, 01:03:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 29, 01:09:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 29, 01:24:16 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>00:52:53</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>00:55:40</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>01:03:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>01:09:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>01:24:16</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 29 Dec 2025 00:52:53 +0000 https://icts.instatus.com/incident/cmjqg1p650chs4qg3tczcrn6i https://icts.instatus.com/incident/cmjqg1p650chs4qg3tczcrn6i Route to DC Visibility Reduced Type: Incident Duration: 38 minutes Affected Components: Numbers/DIDs, VPS Platform, IP Addressing, Web Hosting, Data Hub, LTE Mobile/Data, P2P Wireless, High Speed Cable, Managed Wireless, Storage Buckets, Routes, Managed Enterprise A/V, Video Conferencing, ictPanel Hosting, Peers/POPs, Voice, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Dec 27, 15:07:40 GMT+0 - Investigating - We are currently investigating this incident. Dec 27, 15:40:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 27, 15:46:03 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 38 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>15:07:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>15:40:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>15:46:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 27 Dec 2025 15:07:40 +0000 https://icts.instatus.com/incident/cmjofpaps04evcpn47q572myr https://icts.instatus.com/incident/cmjofpaps04evcpn47q572myr Fax Routing Inbound Type: Incident Duration: 2 hours and 8 minutes Affected Components: Faxing Dec 11, 16:48:38 GMT+0 - Investigating - We are currently investigating this incident. Dec 11, 18:31:44 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 11, 18:45:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 11, 18:56:08 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 8 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>16:48:38</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>18:31:44</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>18:45:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>18:56:08</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Dec 2025 16:48:38 +0000 https://icts.instatus.com/incident/cmj1o8ssy00zxws658hr2y8fm https://icts.instatus.com/incident/cmj1o8ssy00zxws658hr2y8fm Route to DC Prefix Visibility Type: Incident Duration: 7 hours and 42 minutes Affected Components: Routes, Web Hosting, Data Hub, Managed Wireless, Storage Buckets, Managed Enterprise A/V, VPS Platform, IP Addressing, Video Conferencing, ictPanel Hosting, Peers/POPs, BGP Peering, Basic Email, DNS / Name Servers, Managed Security, Corp Email , Faxing, Transcription Nov 29, 23:40:09 GMT+0 - Investigating - We are currently investigating this incident. Nov 30, 07:22:13 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 42 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 29</var>, <var data-var='time'>23:40:09</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>07:22:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 29 Nov 2025 23:40:09 +0000 https://icts.instatus.com/incident/cmikxoa6c04b9355n4dwjwnz6 https://icts.instatus.com/incident/cmikxoa6c04b9355n4dwjwnz6 Route to DC Type: Incident Duration: 17 minutes Affected Components: Web Hosting, Routes, Data Hub, Managed Wireless, Storage Buckets, Managed Enterprise A/V, VPS Platform, IP Addressing, Video Conferencing, ictPanel Hosting, BGP Peering, Basic Email, DNS / Name Servers, Corp Email , Faxing, Transcription Nov 4, 17:58:20 GMT+0 - Investigating - We are currently investigating this incident. Nov 4, 18:01:54 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Nov 4, 18:15:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 minutes

Affected Components: , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>17:58:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:01:54</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>18:15:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 4 Nov 2025 17:58:20 +0000 https://icts.instatus.com/incident/cmhkvgxo600lyyngaag32nie7 https://icts.instatus.com/incident/cmhkvgxo600lyyngaag32nie7 Intermittent Voice Quality Performance Degraded Type: Incident Duration: 46 minutes Affected Components: Numbers/DIDs, , Voice, Faxing, Peers/POPs, Transcription, ictVoIP Telecom → Oct 3, 17:11:18 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 3, 17:57:20 GMT+0 - Resolved - This incident has been resolved. Oct 3, 17:26:15 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 46 minutes

Affected Components: , , , , ,

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:11:18</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:57:20</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>17:26:15</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Fri, 3 Oct 2025 17:11:18 +0000 https://icts.instatus.com/incident/cmgb3pe3p04vndwefwb7amge3 https://icts.instatus.com/incident/cmgb3pe3p04vndwefwb7amge3 Call Transcription Processing Stalled in Route Type: Incident Duration: 7 days, 4 hours and 34 minutes Affected Components: Transcription Oct 3, 16:32:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 7, 00:43:14 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 7, 16:52:53 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 10, 21:05:34 GMT+0 - Resolved - This incident has been resolved. Oct 4, 16:19:23 GMT+0 - Investigating - We are currently investigating this incident. Oct 4, 15:45:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 days, 4 hours and 34 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>16:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>00:43:14</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>16:52:53</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 10</var>, <var data-var='time'>21:05:34</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>16:19:23</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:45:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 16:32:00 +0000 https://icts.instatus.com/incident/cmgch6gij00z3oyxwe407r0og https://icts.instatus.com/incident/cmgch6gij00z3oyxwe407r0og Destination Route to DC Unreachable Type: Incident Duration: 2 hours and 4 minutes Affected Components: , Voice, Data Hub, Routes, , Web Hosting, Managed Wireless, , , ictPanel Hosting, Numbers/DIDs, Storage Buckets, Peers/POPs, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, Faxing, BGP Peering, DNS / Name Servers, Transcription, Corp Email , Basic Email, Managed Security, Hosting Platform → ictCloud Platform → ictVoIP Telecom → Data Center - Ontario → Sep 2, 23:28:34 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 2, 23:23:56 GMT+0 - Investigating - We are currently investigating this incident. Sep 2, 23:45:52 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 3, 01:02:40 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 3, 01:27:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 4 minutes

Affected Components: , , , , , , , , , , , , , , , , , , , , , , ,

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:28:34</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:23:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>23:45:52</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>01:02:40</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>01:27:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 2 Sep 2025 23:23:56 +0000 https://icts.instatus.com/incident/cmf36d5o40016oq9oywxq43uc https://icts.instatus.com/incident/cmf36d5o40016oq9oywxq43uc No Route to KW DC Type: Incident Duration: 20 minutes Affected Components: Data Hub, Routes, Web Hosting, Managed Wireless, VPS Platform, Managed Enterprise A/V, IP Addressing, Video Conferencing, Faxing, ictPanel Hosting, BGP Peering, DNS / Name Servers, Storage Buckets, Transcription, Corp Email , Basic Email, Managed Security Aug 22, 18:32:33 GMT+0 - Investigating - We are currently investigating this incident. Aug 22, 18:49:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 22, 18:52:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 20 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>18:32:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>18:49:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>18:52:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Aug 2025 18:32:33 +0000 https://icts.instatus.com/incident/cmen6405c0056uufzne5b86ln https://icts.instatus.com/incident/cmen6405c0056uufzne5b86ln DC Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: VPS Platform, Managed Enterprise A/V, BGP Peering, ictPanel Hosting, Data Hub, Web Hosting, IP Addressing, Routes, DNS / Name Servers, Storage Buckets, Corp Email , Basic Email, Video Conferencing Jan 11, 02:00:00 GMT+0 - Identified - DC network upgrade maintenance with core routing. This scheduled service will last for 30min and some services may become interrupted with our ICT services. This upgrade will allow for additional network redundancy in the event of a fiber cut. Jan 11, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 11, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - DC network upgrade maintenance with core routing. This scheduled service will last for 30min and some services may become interrupted with our ICT services. This upgrade will allow for additional network redundancy in the event of a fiber cut..</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 11</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 11 Jan 2025 02:00:00 +0000 https://icts.instatus.com/maintenance/cm5raf779002s13c2jpl6eipv https://icts.instatus.com/maintenance/cm5raf779002s13c2jpl6eipv ictCanada Scheduled Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Video Conferencing, Corp Email , Data Hub Jul 11, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 11, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 11, 02:00:00 GMT+0 - Identified - We will be performing maintenance to server components at the DataCenter in Kitchener, ON. This scheduled service will last for approx. 30min and some services listed may become interrupted. Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance to server components at the DataCenter in Kitchener, ON. This scheduled service will last for approx. 30min and some services listed may become interrupted..</p> ]]> Thu, 11 Jul 2024 02:00:00 +0000 https://icts.instatus.com/maintenance/clyfyyzj987207gvoh9u6iavp7 https://icts.instatus.com/maintenance/clyfyyzj987207gvoh9u6iavp7 ictCanada Emergency Maintenance Type: Maintenance Duration: 15 minutes Affected Components: VPS Platform, ictPanel Hosting, Web Hosting, Video Conferencing, Corp Email , Basic Email, Data Hub Jul 5, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 5, 14:00:00 GMT+0 - Identified - Today we will be performing emergency maintenance with some primary hosting servers. This service will last for approx 15min and some email and hosting services may become interrupted with our DataCenter services. Jul 5, 14:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Today we will be performing emergency maintenance with some primary hosting servers. This service will last for approx 15min and some email and hosting services may become interrupted with our DataCenter services..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Jul 2024 14:00:00 +0000 https://icts.instatus.com/maintenance/cly8qqk8c16729i2lrg047p6rm https://icts.instatus.com/maintenance/cly8qqk8c16729i2lrg047p6rm ictCanada Scheduled Maintenance Type: Maintenance Duration: 1 hour Affected Components: ictPanel Hosting, Web Hosting, Corp Email , Basic Email Jul 29, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 29, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 29, 02:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 1 hour

Affected Components: , , ,

<p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 29</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Sat, 29 Jul 2023 02:30:00 +0000 https://icts.instatus.com/maintenance/clkmr82te143191ayokcqi80p1p https://icts.instatus.com/maintenance/clkmr82te143191ayokcqi80p1p ictCanada Scheduled Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: ictPanel Hosting, Peers/POPs, Voice, VPS Platform, Managed Enterprise A/V, BGP Peering, IP Addressing, Web Hosting, Video Conferencing, Corp Email , Basic Email, Numbers/DIDs, Routes, DNS / Name Servers, Data Hub, Storage Buckets, Managed Wireless, Faxing Apr 9, 18:00:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 9, 18:00:00 GMT+0 - Identified - We will be performing upgrades and maintenance to our Datacenter network and server equipment. This scheduled service will last for approximately 90min and some services may become interrupted during this time which may affect you. Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , , , , , , ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>18:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing upgrades and maintenance to our Datacenter network and server equipment. This scheduled service will last for approximately 90min and some services may become interrupted during this time which may affect you..</p> ]]> Sun, 9 Apr 2023 18:00:00 +0000 https://icts.instatus.com/maintenance/clg8pbg0i62038fsonkuiqa042 https://icts.instatus.com/maintenance/clg8pbg0i62038fsonkuiqa042 ictCanada Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Basic Email, Storage Buckets, Data Hub, Web Hosting, ictPanel Hosting, DNS / Name Servers, Video Conferencing, Corp Email , IP Addressing, Peers/POPs, Managed Wireless, Faxing, Voice, VPS Platform, Managed Enterprise A/V, Routes, BGP Peering Mar 1, 04:15:00 GMT+0 - Completed - Maintenance has completed successfully Mar 1, 03:45:00 GMT+0 - Identified - We will be performing maintenance with core network components. This scheduled service will last for 30min and some services may become interrupted with our DataCenter services. Mar 1, 03:45:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , , ,

<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:45:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core network components. This scheduled service will last for 30min and some services may become interrupted with our DataCenter services..</p> <p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>03:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 1 Mar 2023 03:45:00 +0000 https://icts.instatus.com/maintenance/cleoo5p9i421515i9n6df4b2wfa https://icts.instatus.com/maintenance/cleoo5p9i421515i9n6df4b2wfa ictCanada Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Basic Email, Storage Buckets, IP Addressing, Peers/POPs, Numbers/DIDs, Data Hub, Web Hosting, Corp Email , ictPanel Hosting, DNS / Name Servers, Video Conferencing, Faxing, Voice, VPS Platform, Managed Enterprise A/V, Routes, Managed Security, Managed Wireless, BGP Peering Feb 18, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Feb 18, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 18, 02:00:00 GMT+0 - Identified - We will be performing maintenance with core network components with our Peer in Toronto, ON. This scheduled service will last for 2hrs and some services may become interrupted with our DataCenter services. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , , , , , , , , , , ,

<p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core network components with our Peer in Toronto, ON. This scheduled service will last for 2hrs and some services may become interrupted with our DataCenter services..</p> ]]> Sat, 18 Feb 2023 02:00:00 +0000 https://icts.instatus.com/maintenance/cle922bv744833crmx73n8g001 https://icts.instatus.com/maintenance/cle922bv744833crmx73n8g001 ictCanada Scheduled Maintenance Type: Maintenance Duration: 4 hours Affected Components: Basic Email, Storage Buckets, IP Addressing, Peers/POPs, Numbers/DIDs, Routes, Data Hub, Web Hosting, Corp Email , ictPanel Hosting, Video Conferencing, VPS Platform, BGP Peering, Voice Jan 27, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 27, 05:00:00 GMT+0 - Completed - Maintenance has completed successfully Jan 27, 01:00:00 GMT+0 - Identified - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for approx. 4hrs and some services may become interrupted with our DataCenter services. Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 27</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for approx. 4hrs and some services may become interrupted with our DataCenter services..</p> ]]> Fri, 27 Jan 2023 01:00:00 +0000 https://icts.instatus.com/maintenance/cldax3dya45218nrnaw8p8l4pi https://icts.instatus.com/maintenance/cldax3dya45218nrnaw8p8l4pi ictCanada Scheduled Server Maintenance Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Basic Email, Storage Buckets, Peers/POPs, Numbers/DIDs, Data Hub, Web Hosting, Corp Email , ictPanel Hosting, Video Conferencing, Managed Wireless, VPS Platform, Managed Enterprise A/V, Voice Jan 21, 00:00:00 GMT+0 - Identified - We will be performing maintenance to server components at our DataCenter in Waterloo, ON. This scheduled service will last for 90min and some services may become interrupted with our DataCenter services. Jan 21, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 21, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance to server components at our DataCenter in Waterloo, ON. This scheduled service will last for 90min and some services may become interrupted with our DataCenter services..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 21 Jan 2023 00:00:00 +0000 https://icts.instatus.com/maintenance/cld3zmoul4853iiolwq4axbx1 https://icts.instatus.com/maintenance/cld3zmoul4853iiolwq4axbx1 Core Updates: All internet & LANx services for the province of Ontario Type: Maintenance Duration: 6 hours Affected Components: Basic Email, Storage Buckets, IP Addressing, Faxing, Peers/POPs, Numbers/DIDs, Routes, Data Hub, Web Hosting, LTE Mobile/Data, Corp Email , ictPanel Hosting, DNS / Name Servers, Video Conferencing, Managed Wireless, VPS Platform, Managed Enterprise A/V, BGP Peering, Voice, Managed Security Jan 19, 05:01:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Multiple service interruptions of up to 30 minutes AND/OR suboptimal routing to the internet during the maintenance window. Service(s): All internet & LANx services for the Ontario province. We are sorry for the inconvenience this may cause. Jan 19, 11:01:00 GMT+0 - Completed - Maintenance has completed successfully Jan 19, 05:01:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>05:01:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. Multiple service interruptions of up to 30 minutes AND/OR suboptimal routing to the internet during the maintenance window. Service(s): All internet & LANx services for the Ontario province. We are sorry for the inconvenience this may cause..</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>11:01:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>05:01:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 19 Jan 2023 05:01:00 +0000 https://icts.instatus.com/maintenance/cld27e2nx6956icmwvqzp9dkq https://icts.instatus.com/maintenance/cld27e2nx6956icmwvqzp9dkq ictCanada Scheduled Maintenance Type: Maintenance Duration: 2 hours Affected Components: Basic Email, Storage Buckets, IP Addressing, Routes, Data Hub, Web Hosting, Corp Email , ictPanel Hosting, Video Conferencing, VPS Platform Dec 27, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Dec 27, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 27, 01:00:00 GMT+0 - Identified - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for 2hrs and some services may become interrupted with our DataCenter services. Type: Maintenance

Duration: 2 hours

Affected Components: , , , , , , , , ,

<p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 27</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for 2hrs and some services may become interrupted with our DataCenter services..</p> ]]> Tue, 27 Dec 2022 01:00:00 +0000 https://icts.instatus.com/maintenance/clc41tm9a6588hfn2vctv8kzg https://icts.instatus.com/maintenance/clc41tm9a6588hfn2vctv8kzg ictCanada Scheduled Maintenance Type: Maintenance Duration: 8 hours and 11 minutes Affected Components: Basic Email, Storage Buckets, IP Addressing, Faxing, Peers/POPs, Routes, Data Hub, Web Hosting, Corp Email , ictPanel Hosting, Video Conferencing, Managed Wireless, Voice, VPS Platform, Managed Enterprise A/V Nov 27, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 09:10:40 GMT+0 - Completed - Maintenance has completed successfully. Nov 27, 01:00:00 GMT+0 - Identified - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for 15min and some services may become interrupted with our DataCenter services. Type: Maintenance

Duration: 8 hours and 11 minutes

Affected Components: , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>09:10:40</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core network components at our DataCenter in Waterloo, ON. This scheduled service will last for 15min and some services may become interrupted with our DataCenter services..</p> ]]> Sun, 27 Nov 2022 01:00:00 +0000 https://icts.instatus.com/maintenance/claxrueem17869hxmwx411kw23 https://icts.instatus.com/maintenance/claxrueem17869hxmwx411kw23 Datacenter Core Maintenance Type: Maintenance Duration: 30 minutes Affected Components: VPS Platform, Managed Enterprise A/V, Basic Email, Storage Buckets, BGP Peering, IP Addressing, Faxing, Peers/POPs, Numbers/DIDs, Routes, Data Hub, Web Hosting, Managed Security, LTE Mobile/Data, Corp Email , ictPanel Hosting, DNS / Name Servers, Video Conferencing, Managed Wireless, Voice Nov 19, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Nov 19, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 19, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 19 Nov 2022 03:00:00 +0000 https://icts.instatus.com/maintenance/clamfrfp487151inn8t490gyfh https://icts.instatus.com/maintenance/clamfrfp487151inn8t490gyfh Datacenter Equipment Maintenance Type: Maintenance Duration: 15 minutes Affected Components: VPS Platform, Managed Enterprise A/V, Basic Email, Storage Buckets, BGP Peering, IP Addressing, Faxing, Peers/POPs, Numbers/DIDs, Routes, Data Hub, Web Hosting, Managed Security, LTE Mobile/Data, Corp Email , ictPanel Hosting, DNS / Name Servers, Video Conferencing, Managed Wireless, Voice Nov 17, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 03:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Nov 17, 03:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: , , , , , , , , , , , , , , , , , , ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>03:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 17 Nov 2022 03:00:00 +0000 https://icts.instatus.com/maintenance/clajl6e3o125911ijogcow5f7zi https://icts.instatus.com/maintenance/clajl6e3o125911ijogcow5f7zi ictVoIP Scheduled Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Peers/POPs, Voice, Numbers/DIDs Aug 30, 01:00:00 GMT+0 - Identified - We will be performing maintenance with Waterloo VoIP POPs at our DataCenter. This scheduled service will last for 30min and some services may become interrupted with our DataCenter services. Aug 30, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with Waterloo VoIP POPs at our DataCenter. This scheduled service will last for 30min and some services may become interrupted with our DataCenter services..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 30 Aug 2022 01:00:00 +0000 https://icts.instatus.com/maintenance/cl7eymode50425y0ojcvja4ecf https://icts.instatus.com/maintenance/cl7eymode50425y0ojcvja4ecf ictCanada Scheduled Cloud Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Web Hosting, Peers/POPs, Voice, Corp Email , VPS Platform, Data Hub, Basic Email, ictPanel Hosting, Storage Buckets Aug 19, 02:30:01 GMT+0 - Identified - Maintenance is now in progress Aug 19, 02:30:00 GMT+0 - Identified - We will be performing maintenance with core Cloud components at our DataCenter in Waterloo, ON. This scheduled service will last for 30min and some Cloud services may become interrupted. Aug 19, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , , , , , ,

<p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>02:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be performing maintenance with core Cloud components at our DataCenter in Waterloo, ON. This scheduled service will last for 30min and some Cloud services may become interrupted..</p> <p><small>Aug <var data-var='date'> 19</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 19 Aug 2022 02:30:00 +0000 https://icts.instatus.com/maintenance/cl6zo14pj7358ahn14iyvkpg4 https://icts.instatus.com/maintenance/cl6zo14pj7358ahn14iyvkpg4