ictCanada - [Degraded] VOIP: All Inbound Routes [Ontario & Quebec] – Incident details

All systems operational

[Degraded] VOIP: All Inbound Routes [Ontario & Quebec]

Resolved
Partial outage 30 %
Started 17 days agoLasted 5 hours 11 minutes

Affected

ictVoIP Telecom

Partial outage from 2:25 PM to 2:54 PM, Operational from 2:25 PM to 7:37 PM, Partial outage from 2:54 PM to 3:55 PM, Operational from 3:55 PM to 7:37 PM

Peers/POPs

Partial outage from 2:25 PM to 3:55 PM, Operational from 3:55 PM to 7:37 PM

Numbers/DIDs

Partial outage from 2:25 PM to 3:55 PM, Operational from 3:55 PM to 7:37 PM

Voice

Partial outage from 2:25 PM to 3:55 PM, Operational from 3:55 PM to 7:37 PM

Faxing

Operational from 2:25 PM to 7:37 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor the result.

  • Update
    UTC
    Update

    The upstream carrier for Quebec DIDs is reporting that service has been restored.

  • Monitoring
    UTC
    Monitoring

    The upstream carrier for Ontario DIDs is reporting that service has been restored.

  • Investigating
    UTC
    Investigating

    issue affecting numbers from the Ontario area from receiving incoming calls.

    We are in contact with our carrier to get more details. Details to follow.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.