ictCanada - Notice history

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Oct 2026

OCT12
We are performing ictPlatform maintenance that may cause temporary interruptions to some services listed below. Thank you for your patience.
Planned5:00 PM – 5:00 PMUTC
  • Planned
    October 11, 2026 at 9:38 AMUTC
    Planned
    October 11, 2026 at 9:38 AMUTC
    We are planning for a scheduled maintenance during that time.

Sep 2026

[Degraded] VOIP: All Inbound/outbound Routes [Covering most of Canada]
ResolvedMajor outage5 hours 58 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    Major Canadian carrier is still currently reporting incoming and outgoing issues nation wide.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident due to Major Carrier outage across Canada

[Degraded] VOIP: All Inbound Routes [Ontario & Quebec]
ResolvedPartial outage5 hours 11 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are continuing to monitor the result.

  • Update
    UTC
    Update

    The upstream carrier for Quebec DIDs is reporting that service has been restored.

  • Monitoring
    UTC
    Monitoring

    The upstream carrier for Ontario DIDs is reporting that service has been restored.

  • Investigating
    UTC
    Investigating

    issue affecting numbers from the Ontario area from receiving incoming calls.

    We are in contact with our carrier to get more details. Details to follow.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Route to DC Visibility Reduced
ResolvedMajor outage1 hour 4 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We are continuing to work on a fix for this incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
SEP17
EMERGENCY: Datacenter Network Infrastructure Maintenance
CompletedMaintenance30 minutes
  • Completed
    September 17, 2026 at 1:30 AMUTC
    Completed
    September 17, 2026 at 1:30 AMUTC
    Maintenance has completed successfully
  • In progress
    September 17, 2026 at 1:00 AMUTC
    In progress
    September 17, 2026 at 1:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 16, 2026 at 10:49 PMUTC
    Planned
    September 16, 2026 at 10:49 PMUTC

    We are performing emergency maintenance on our datacenter network infrastructure.

     
    Expected impact:

    - Brief connectivity interruption (5-10 minutes)

    - Services will automatically reconnect

    - No data loss expected

Route to DC Visibility Reduced
ResolvedMajor outage2 hours 35 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Aug 2026

AUG13
ictCanada Scheduled Maintenance
CompletedMaintenance30 minutes
  • Completed
    August 13, 2026 at 12:30 AMUTC
    Completed
    August 13, 2026 at 12:30 AMUTC
    Maintenance has completed successfully
  • In progress
    August 13, 2026 at 12:00 AMUTC
    In progress
    August 13, 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    August 12, 2026 at 11:16 PMUTC
    Planned
    August 12, 2026 at 11:16 PMUTC

    We are planning for a scheduled maintenance during that time to migrate all Free Basic mail accounts to a more modern platform.

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